Last updated: 7 August 2026 · Simple, fair, and in writing — like everything at AGNO
2.1 If you subscribe to a paid AGNO plan (Essentials, Professional, Business — monthly or annual) for the first time and are not satisfied, we will refund the full amount paid if you request the refund within 30 calendar days of the first payment.
2.2 The guarantee applies once per customer/workspace and to the first billing period only (for annual plans: to the first annual payment). It does not apply to renewals.
2.3 You do not need to give a reason. We may ask for feedback — answering is optional and never a condition of the refund.
3.1 Monthly plans: after the guarantee period, no partial-month refunds are issued. You can cancel anytime; the plan remains active until the end of the paid month and does not renew.
3.2 Annual plans: after the guarantee period, annual fees are generally non-refundable. In exceptional cases (e.g. prolonged service unavailability attributable to us), contact us — we will find a fair, pro-rated solution.
3.3 Add-on charges already consumed (e.g. additional storage, SMS/WhatsApp usage, completed implementation services) are non-refundable.
4.1 If you are a consumer within the meaning of § 13 BGB, you have the right to withdraw from a contract concluded online within 14 days without giving any reason. The period begins on the day the contract is concluded.
4.2 To exercise the right of withdrawal, inform us by a clear statement (e.g. email to billing@agnocheck.com or letter to Jonathan Sternberg, Sternberg Consulting, Hohe Str. 3, 08491 Netzschkau, Germany). You may use the model withdrawal form below, but it is not mandatory.
4.3 Effects of withdrawal: we will reimburse all payments received from you without undue delay and no later than 14 days from the day we receive your withdrawal, using the same payment method you used, unless expressly agreed otherwise.
4.4 Digital services: if you expressly requested that we begin providing the service before the end of the withdrawal period, you owe us a proportionate amount for the service provided up to the withdrawal. If the service was fully provided within the withdrawal period with your express request and acknowledgement that you lose the right of withdrawal upon full performance, the right of withdrawal expires.
(Complete and return only if you wish to withdraw from the contract.)
Email billing@agnocheck.com from your account email, or use the billing section in the app. Include your workspace name. We process approved refunds within 10 business days; depending on your bank or card provider, it may take a few additional days to appear on your statement. Refunds are executed by our payment partner Paddle to the original payment method.
Your workspace is downgraded to the Free plan (or deleted at your request). Your data remains available for export for 30 days; after that, it is deleted as described in our Terms of Service and Privacy Policy.
Please contact us before initiating a chargeback with your bank. We resolve legitimate refund requests quickly and directly; unjustified chargebacks cause costs that we may pass on where permitted by law.