Last updated: 7 August 2026 · Applies to agnocheck.com and the AGNO web application
These Terms of Service (“Terms”) govern the use of AGNO, a web-based platform for digital cleaning plans, identity-bound work execution, photo evidence, multi-stage approvals, customer review, complaints and audit trails (“Service”).
The Service is provided by:
Jonathan Sternberg, trading as Sternberg Consulting
Hohe Str. 3
08491 Netzschkau, Germany
Email: legal@agnocheck.com
(“AGNO”, “we”, “us”). The customer using the Service is “Customer” or “you”. Deviating terms of the Customer apply only if we expressly agree in writing.
2.1 AGNO is offered in the plans described on our pricing page (Free, Essentials, Professional, Business, Enterprise). Plan limits — in particular the number of active field identities and active cleaning plans — are binding parts of the contract.
2.2 A “field identity” is a natural person authorized by the Customer to execute cleaning work in the field using a personal PIN. Only identities active during a billing period count toward plan limits. Customer reviewers, approvers, office users and complaint contacts are not field identities and are unlimited and free of charge on all plans.
2.3 The Free plan is provided without charge and without a time limit. We may adjust the scope of the Free plan with reasonable advance notice, without reducing it below a usable minimum for existing free customers.
2.4 We continuously develop the Service. Features may be added or improved; we will not remove core functionality of a paid plan during an active billing period.
3.1 A contract is formed when you create a workspace and accept these Terms. You must provide accurate information and keep it up to date.
3.2 You are responsible for all activity under your account, including the administration of field identities, PINs, teams and object assignments. PINs and access credentials must be kept confidential and must not be shared between persons.
3.3 You must be at least 18 years old and authorized to act for the company on whose behalf you register.
You agree to:
We may suspend access in case of material breach, after a warning where reasonable.
5.1 Paid plans are billed in advance, monthly or annually as selected at checkout. All prices are net of applicable VAT.
5.2 Payments are processed by our payment partner Paddle.com Market Ltd., which acts as merchant of record. By purchasing, you also accept Paddle’s checkout terms. We do not store your payment card details.
5.3 Upgrades take effect immediately and are charged pro rata for the remaining billing period. Downgrades and cancellations take effect at the end of the current billing period.
5.4 If payment fails, we will notify you and retry. If payment is not completed within 14 days, we may downgrade the workspace to the Free plan; your data remains available according to Section 9.
5.5 Refunds are governed by our Refund Policy.
6.1 Monthly subscriptions renew automatically and can be cancelled at any time in the app, effective at the end of the current monthly billing period. Annual subscriptions renew for further 12-month periods unless cancelled before the renewal date.
6.2 The Free plan can be deleted at any time. Either party may terminate for cause, in particular for material breach that is not cured within 14 days of written notice.
6.3 After termination, you have 30 days to export your data (on paid plans, including PDF/CSV exports). After this period, we delete workspace data, unless statutory retention obligations require longer storage.
7.1 We aim for high availability but do not guarantee uninterrupted service for non-Enterprise plans. Planned maintenance is announced in advance where possible and performed outside peak hours where reasonable.
7.2 The field execution interface supports offline capture; records sync when connectivity returns. Sync status is visible in the app.
8.1 Details on how we process personal data are set out in our Privacy Policy.
8.2 For personal data of your employees, field staff and customer contacts processed in the Service, you are the controller and we act as processor under Art. 28 GDPR. We provide a Data Processing Agreement (DPA/AVV) on request and, for Enterprise customers, as part of onboarding.
8.3 All primary data hosting is located in Germany/EU.
9.1 You retain all rights to your content: cleaning plans, evidence records, photos, approvals and audit trails (“Customer Data”). You grant us only the rights necessary to operate the Service.
9.2 We retain all rights to the Service itself, including software, design and documentation. No rights are transferred except the right to use the Service during the contract term.
9.3 We may use aggregated, anonymized usage data to improve the Service; this data never identifies you, your staff or your customers.
10.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory statutory liability (e.g. Product Liability Act).
10.2 For slight negligence, we are liable only for breach of essential contractual duties (cardinal duties); in this case liability is limited to the typical, foreseeable damage, capped at the fees paid by you in the 12 months preceding the event.
10.3 AGNO provides documentation and evidence tools. We are not liable for the factual accuracy of records created by users, nor for the outcome of disputes between you and your customers.
10.4 Liability for data loss is limited to the cost of restoration that would have occurred with proper, regular data backup by the Customer; we maintain our own backups as described in the Privacy Policy.
The Service will substantially conform to the descriptions on our website. Defects will be remedied within a reasonable time after notice. The Free plan is provided “as is” without warranty, to the extent permitted by law.
We may amend these Terms with effect for the future, e.g. to reflect legal or functional changes. We will notify registered customers at least 30 days in advance by email. If you do not object within 30 days of notification, the changes are deemed accepted; we will explicitly point out this consequence. If you object, the contract continues under the previous terms; we may then terminate the contract with ordinary notice.
13.1 These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of your country of residence remain unaffected.
13.2 If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Netzschkau, Germany.
13.3 If individual provisions are or become invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by a valid one that comes closest to its economic purpose.
If you are a consumer within the meaning of § 13 BGB, you have a statutory right of withdrawal. Details are provided in our Refund Policy. The Service is primarily aimed at businesses (B2B).